CGM Sensor Not Working — Who to Contact About a Replacement (NDSS)

⚡ The short version (NDSS)

• If your CGM device is not working properly or may be faulty, do not order a replacement through the NDSS — NDSS says this uses up your annual product limit.
• Instead, contact the product supplier and have your device serial number ready.
• Thinking of changing or stopping CGM? Talk to your health professional first, then submit the NDSS Update or Ceasing Access form.

Which brand are you using?

Changing or stopping CGM

NDSS says to talk to your health professional if you are thinking about changing CGM products or stopping CGM use. To change to a different CGM device, or if you decide you no longer want to use CGM, complete and submit the Update or Ceasing Access form. The forms are listed on the NDSS website: NDSS forms — CGM.

Running low on supply?

NDSS recommends ordering one month’s supply at a time. Yearly limits depend on each device’s lifespan and what you have accessed in the past 12 months — for limits, call the NDSS Helpline on 1800 637 700. Try the CGM reorder calendar to see when NDSS suggests reordering.

Related

• CGM reorder calendar
• NDSS explained — registration and what it covers
• For clinicians: CGM eligibility and access guide